Returns & Exchanges
At ChiltanPure, we are committed to providing high-quality organic beauty products, but if you are not completely satisfied, we offer a hassle-free 7-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase to be eligible for an exchange or refund.
Initiate Your Request
Contact our customer support team via email or WhatsApp within 7 days of delivery, providing your order number and clear photos of the items you wish to return.
Quality Inspection
Once your request is received, our team will review the details to ensure the product is in its original condition and eligible for a return based on our hygiene standards.
Pack and Ship
Securely pack the products in their original box and ship them back to our warehouse address provided by the support team; please ensure the package is tracked.
Refund or Exchange Processing
After receiving and inspecting the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing